FAQs

▌1. What payment methods do you accept?

We accept all major secure payment methods, including:

  • Credit & debit cards

  • PayPal

  • Other trusted online payment services (as available at checkout)

All payments are processed securely.

▌2. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery typically takes 4–6 business days within the United States.
You will receive a tracking number once your order ships.

▌3. How can I track my order?

Once your order is shipped, you will receive an email with your tracking link.
You can also track your order directly on our website through the Track Your Order page.

▌4. Do you offer free shipping?

We occasionally offer free shipping during promotions or on select items.
Any available free shipping will be clearly shown at checkout.

▌5. Can I cancel or modify my order?

You may cancel or modify your order within 12 hours of placing it, as long as it has not been shipped.
Once shipped, we cannot alter the order.

▌6. What is your return policy?

You can request a return within 30 days of receiving your item.
To qualify, the product must be unused and in its original packaging.
For full details, please see our Return & Refund Policy.

▌7. What if my item arrives damaged or defective?

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos of the issue
    We will arrange a replacement or refund.

▌8. Do you offer exchanges?

Yes. If your item is damaged, defective, or incorrect, we can exchange it at no cost to you.
For other reasons (change of mind), exchanges depend on availability.

▌9. Do you ship internationally?

At this time, AZNID ships only within the United States.
If international shipping becomes available, we will update our policy.

▌10. How do I contact customer service?

You can reach us anytime through:

📩 Email: support@aznid.com
📞 Phone: +1 970-247-4239
📍 Address: 9845 Co Rd 74, Severance, CO 80550, United States

We typically reply within 24–48 hours.

▌11. Are my payment details secure?

Yes. All payment information is encrypted and handled securely by verified payment processors.
We do not store your full payment details.

▌12. What if I enter the wrong address?

If you entered an incorrect address, contact us immediately.
If the order has not shipped, we can update it.
If the order has shipped, additional fees may apply for reshipment.